Why Is Talenti So Hard To Open?

Talenti Gelato is in the throes of a customer service nightmare. Would-be consumers of the sweet and imminently affordable ice cream are encountering a devastating setback when trying to unscrew the lids of their deserts: they won’t open.

For its part, Talenti — or whoever has the unlucky task of tweeting on behalf of the company — has been responding to the frustrated customers and asking to take the conversation to a private setting.

While the issue finally reached an apex on social media last night, Talenti provided Mic with a statement, blaming the problem on a new lid-capping machine that ostensibly does its job too well. “We recently got a new lid-capping machine that’s a bit too strong and hard to control,” the company said.

This week, a brave reporter at Mic dedicated a whole 15 minutes to attempting to unscrew a Talenti jar that seemed to be superglued shut, with no luck. When she went to post about the troubling incident online, she noticed that she was far from alone.